Returns & Cancellations
We’re committed to providing beautiful wedding stationery and will be happy to work with you if you’re unhappy for any reason.
Our return and cancellation policies vary by product type and are detailed here.
Custom Stationery
Cancellations
You may cancel your custom stationery order before it begins printing through our Designed to Perfection™ guarantee. If you’re not in love with your design after three rounds of edits, you may cancel for a full refund.
Once your order is approved for printing, it immediately goes into production and cannot be canceled.
Returns
Custom stationery is printed uniquely for you and cannot be returned. We’re committed to providing beautiful wedding stationery and will be happy to work with you if you’re unhappy for any reason. If there is an issue with your order, please contact us within 14 days.
Typos & Color Matching
If your stationery arrives with a typo that was approved during the proofing process, a discounted reprint reprint will be offered for your convenience.
Stationery is guaranteed to match our printed color charts, but not screens. Our free sample kit includes color charts. If the color of your stationery matches our chart, but you'd prefer something else, a discounted reprint will be offered for your convenience.
Non-Custom Stationery
Cancellations
Samples, table numbers, non-custom signage, vellum jackets, wax seals, and ribbon ship quickly and they may not be able to be cancelled. Please contact us as soon as possible if you'd like to cancel your order.
Returns
Table numbers, non-custom signs, wax seals, vellum jackets, and silk ribbon can be returned in new, unopened condition within 7 days of delivery. Shipping will be deducted from your refund.
Samples may not be returned. If there is an issue with your sample upon delivery, please contact us immediately.